Ahmadinejad, AmirMahdi, Hamid Nazerzadeh, Amin Saberi, Nolan Skochdopole, and Kane Sweeney. (2019). Competition in ride-hailing markets. Available at SSRN 3461119.
 Avery, Christopher, Paul Resnick, and Richard Zeckhauser. (1999). The market for evaluations. American Economic Review , 89(3),564-584.
 Bai, Jiaru, Kut C. So, Christopher S. Tang, Xiqun (Michael) Chen, and Hai Wang. (2019). Coordinating supply and demand on an on-demand service platform with impatient customers. Manufacturing & Service Operations Management , 21(3), 556-570.
 Basu, Amiya K., Rajiv Lal, V. Srinivasan, and Richard Staelin. (1985). Salesforce compensation plans: An agency theoretic perspective. Marketing Science , 4(4), 267-291.
 Bertsimas, Dimitris, Patrick Jaillet, and Sébastien Martin. (2019). Online vehicle routing: The edge of optimization in large-scale applications. Operations Research , 67(1), 143-162.
 Bolton, Gary, Ben Greiner, and Axel Ockenfels. (2013). Engineering trust: reciprocity in the production of reputation information. Management Science , 59(2), 265-285.
 California Legislative Information. Assembly Bill No. 5. September 18, 2019. https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201920200AB5.
 Calo, Ryan, and Alex Rosenblat. (2017). The taking economy: Uber, information, and power. Columbia Law Review , 117, 1623.
 Chen, Yiwei, and Ming Hu. (2020). Pricing and matching with forward-looking buyers and sellers. Manufacturing & Service Operations Management , 22(4), 717-734.
 Chung, Doug J., Das Narayandas, and Dongkyu Chang. (2020) The effects of quota frequency: Sales performance and product focus. Management Science .
 de Figueiredo Jr, Rui JP, Evan Rawley, and Orie Shelef. (2019). Bad bets: Nonlinear incentives, risk, and performance. Strategic Management Journal . https://doi.org/10.1002/smj.3111
 Einav, Liran, Chiara Farronato, and Jonathan Levin. (2016). Peer-to-peer markets. Annual Review of Economics , 8, 615-635.
 Fradkin, Andrey, Elena Grewal, and David Holtz. (2020). Reciprocity in two-sided reputation systems: Evidence from an experiment on Airbnb. Working Paper, MIT Sloan School of Management. https://andreyfradkin. com.
 Glaeser, Chloe Kim, Marshall Fisher, and Xuanming Su. (2019). Optimal Retail Location: Empirical Methodology and Application to Practice: Finalist–2017 M&SOM Practice-Based Research Competition. Manufacturing & Service Operations Management , 21(1), 86-102.
 Hagiu, Andrei, and Julian Wright. (2019). The status of workers and platforms in the sharing economy. Journal of Economics &Management Strategy , 28(1), 97-108.
 Ke, Jintao, Hai Yang, Xinwei Li, Hai Wang, and Jieping Ye. (2020). Pricing and equilibrium in on-demand ride-pooling markets. Transportation Research Part B: Methodological 139: 411-431.
 Ke, T. Tony, Baojun Jiang, and Monic Sun. (2017). Peer-to-peer markets with bilateral ratings. In MIT Sloan Research Paper No. 5236-17; NET Institute Working Paper No (pp. 17-101).
 Li, Ruijie, Yu (Marco) Nie, and Xiaobo Liu. (2020) Pricing carpool rides based on schedule displacement. Transportation Science 54(4):1134-1152.
 Liu, Sheng, Long He, and Zuo-Jun Max Shen. (2018). On-time last mile delivery: Order assignment with travel time predictors. Management Science .
 Lyu, Guodong, Wang Chi Cheung, Chung-Piaw Teo, and Hai Wang. (2019). Multi-objective online ride-matching. Working paper, National University of Singapore. Available at SSRN 3356823.
 Morduch, Jonathan. (1995). Income smoothing and consumption smoothing. Journal of Economic Perspectives , 9(3), 103-114.
 Schweitzer, Maurice E., Lisa Ordóez, and Bambi Douma. (2004). Goal setting as a motivator of unethical behavior. Academy of Management Journal , 47(3), 422-432.
 Sun, Hao, Hai Wang, and Zhixi Wan. (2019). Model and analysis of labor supply for ride-sharing platforms in the presence of sample self-selection and endogeneity. Transportation Research Part B: Methodological , 125, 76-93.
 Tsetlin, Ilia, and Robert L. Winkler. (2007). Decision making with multiattribute performance targets: The impact of changes in performance and target distributions. Operations Research , 55(2), 226-233.
 Tunc, Murat M., Huseyin Cavusoglu, and Srinivasan Raghunathan. (2019). Two-sided adverse selection and bilateral reviews in sharing economy. Available at SSRN 3499979.
 Uber Blog. California drivers: Set your own fares when you drive with Uber. June 25, 2020.
 Uber Engineering. How trip inferences and machine learning optimize delivery times on Uber Eats. (2018). https://eng.uber.com/uber-eats-trip-optimization/.
 Ulmer, Marlin W., and Barrett W. Thomas. (2018). Same-day delivery with heterogeneous fleets of drones and vehicles. Networks ,72(4), 475-505.
 Ulmer, Marlin W. Justin C. Goodson, Dirk C. Mattfeld, and Marco Hennig. (2019). Offline–online approximate dynamic programming for dynamic vehicle routing with stochastic requests. Transportation Science , 53(1), 185-202.
 Wall Street Journal. (2015). Now prices can change from minute to minute. December 14, 2015.https://www.wsj.com/articles/now-prices-can-change-from-minute-to-minute-1450057990.
 Wang, Hai, and Amedeo Odoni. (2016). Approximating the performance of a “last mile” transportation system. Transportation Science , 50(2), 659-675.
 Wang, Hai. (2019). Routing and scheduling for a last-mile transportation system. Transportation Science , 53(1), 131-147.
 Wang, Hai, and Hao Sun. (2020). Peak-hour incentive design with strategic driver behavior. Singapore Management University, working paper.
 Wang, Hai, and Hao Sun. (2020). The optimal labor supply flexibility on ride-sharing platforms. Singapore Management University, working paper.
 Wang, Hai, and Hai Yang. (2019). Ridesourcing systems: A framework and review. Transportation Research Part B: Methodological , 129, 122-155.
 Yang, Hai, Chaoyi Shao, Hai Wang, andJieping Ye. (2020). Integrated reward scheme and surge pricing in a ridesourcing market. Transportation Research Part B: Methodological , 134, 126-142.
 Zoltners Andris A, PK Sinha, and Sally E. Lorimer. (2016). Wells Fargo and the slippery slope of sales incentives. Harvard Business Review . (September), https://hbr.org/2016/09/wells-fargo-and-the-slippery-slope-of -sales-incentives.